Frequently Asked Questions

Rent is due on the first of each month. You can access your account and pay your rent online or deliver it to our office. If the office is closed, you may leave your rent payment in the mail slot outside of the front door. If your rent is past due, a late fee will be assessed to your account.

Personal checks, cashier’s checks, or money orders will be accepted. We will not accept cash or third party checks. To pay by credit card online, please do so via our online tenant portal. Payments must be made by an individual on the Lease Agreement only.

Tenant Portal
Please contact the leasing department or reference your lease to find out which utilities you must set up on your own. To better assist you, some contact information for various utility services are listed below.


1 (800) 743-5000

East Bay MUD-All of Alameda County (East Bay tenants)
(415) 551-3000

San Francisco Public Water Utilities Commission (San Francisco tenants)
(415) 551-3000

City of Berkeley Refuse (Berkeley)
(510) 981-7270

Waste Management (Oakland)

Recology Sunset Scavenger (San Francisco)
(415) 330-1300

1 (800) 266-2278

1 (888) 944-0447

The security deposit is equal to one month’s rent. This deposit indicates good faith that you will abide by all covenants of the Rental Agreement. If you do not fulfill your obligations, the deposit may be used to reimburse the Owner for any losses suffered.
We suggest making a copy of your key on the day you move in. During office hours we are happy to provide keys to tenants who have been locked out when we have copies available, provided that they are returned the same-day.

Unfortunately, we cannot assist with lockouts outside of normal business hours, for immediate access you will need to contact a locksmith. Owner is not responsible for lost or replacement keys nor any inconveniences caused by a lock out. Landlord has no obligation to maintain a duplicate set of keys for Tenants use in the event of loss of lockout.

If the situation presents an immediate safety risk, please call 911 or your local emergency services. If you would prefer to contact us, call our 24/7 Urgent Maintenance Hotline at 510-704-1240, Ext 1. An operator will answer your call and help you asses the situation.

Please email the leasing department at least 30 days in advance of your lease expiration date to inform them that you would like to move out. Provide keys to the leasing department and make sure your apartment is in the same condition it was on the day you took occupancy.
Tenant is required to use and maintain gas and electrical appliances properly. Landlord will address issues affecting the working order of refrigerator, stove and heater only. No other appliances will be guaranteed (Unless delivered to the Tenant with the rented premises).

Applicant Criteria

Applicants, along with guarantors or co-signers, if any, are required to each complete their own applications. Applications require submission of personal information and history that pertains to or is necessary to acquire, rental history, credit checks, background checks, and other relevant information.
Applicants for a unit should each have credit (FICO) scores not less than 650 and combined pre-tax monthly income equal or greater than three times the monthly rent amount. However, meeting some or all of this criteria alone does not guarantee an applicant(s) the unit.
Meeting some or all of this criteria alone does not guarantee an applicant(s) the unit. We typically have multiple applications for units, more than one of which may meet all above stated criteria. Therefore, it is not possible to guarantee that meeting the criteria will guarantee that an applicant is given the unit/home.

In accordance with the federal Fair Housing Act and other applicable laws and statutes, we have a responsibility and obligation under law to never discriminate in the rental of property on the basis of race, color, religion, sex, handicap, familial status, or national origin. Furthermore, we will not establish discriminatory terms or conditions in the purchase or rental of housing, deny that housing is available, or advertise that the property is available only to persons of a certain race, color, religion, sex, handicap, familial status, or national original.

Since my building was sold to SG Real Estate I must say they are ON it and ALWAYS respond when I need them. They are efficient, prompt, friendly, helpful and most of all: resolutive people. Thank you for always being there for me!

— East Bay multi-family tenant
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