FAQ

Frequently Asked Questions

When is rent due?

Rent is due on the first of each month. You can access your account and pay your rent online or deliver it to our office. If the office is closed, you may leave your rent payment in the mail slot outside of the front door. If your rent is past due, a late fee will be assessed to your account.

What forms of payment are accepted for rent?

Personal checks, cashier’s checks, or money orders will be accepted. We will not accept cash or third party checks. To pay by credit card online, please do so via our online tenant portal. Payments must be made by an individual on the Lease Agreement only.

Tenant Portal

How do I set up my utilities?

Please contact the leasing department or reference your lease to find out which utilities you must set up on your own. To better assist you, some contact information for various utility services are listed below.

ELECTRICITY

PG&E
1 (800) 743-5000

WATER/SEWER
East Bay MUD-All of Alameda County (East Bay tenants)
(415) 551-3000
www.ebmud.com

San Francisco Public Water Utilities Commission (San Francisco tenants)
(415) 551-3000
www.sfwater.org

TRASH
City of Berkeley Refuse (Berkeley)
(510) 981-7270
www.ci.berkeley.ca.us

Waste Management (Oakland)
www.wm.com/myaccount

Recology Sunset Scavenger (San Francisco)
(415) 330-1300

INTERNET/TELEPHONE
Comcast
1 (800) 266-2278

AT&T
1 (888) 944-0447

What is the security deposit? How much is it?

The security deposit is equal to one month’s rent. This deposit indicates good faith that you will abide by all covenants of the Rental Agreement. If you do not fulfill your obligations, the deposit may be used to reimburse the Owner for any losses suffered.

I’m locked out and/or lost my keys. What do I do?

We suggest making a copy of your key on the day you move in. During office hours we are happy to provide keys to tenants who have been locked out when we have copies available, provided that they are returned the same-day.

Unfortunately, we cannot assist with lockouts outside of normal business hours, for immediate access you will need to contact a locksmith. Owner is not responsible for lost or replacement keys nor any inconveniences caused by a lock out. Landlord has no obligation to maintain a duplicate set of keys for Tenants use in the event of loss of lockout.

If an emergency situation arises during non-business hours, what do I do?

If the situation presents an immediate safety risk, please call 911 or your local emergency services. If you would prefer to contact us, call our 24/7 URGENT MAINTENANCE HOTLINE at (510) 414-2101. Please leave a detailed message including your name, phone number, address, and description of the maintenance situation.

I want to move out. What is the procedure?

Please email the leasing department at least 30 days in advance of your lease expiration date to inform them that you would like to move out. Provide keys to the leasing department and make sure your apartment is in the same condition it was on the day you took occupancy.

My appliances are broken. What do I do?

Tenant is required to use and maintain gas and electrical appliances properly. Landlord will address issues affecting the working order of refrigerator, stove and heater only. No other appliances will be guaranteed (Unless delivered to the Tenant with the rented premises).

Where can I receive additional information on renter’s rights/responsibilities that might pertain to my lease?

“

Since my building was sold to SG Real Estate I must say they are ON it and ALWAYS respond when I need them. They are efficient, prompt, friendly, helpful and most of all: resolutive people. Thank you for always being there for me!

— East Bay multi-family tenant